Staff FAQ

By choosing to hire you, it is in recognition that you are a mature responsible young person or adult. We believe if you are old enough to apply for and have a job, then you are old enough to deal with that job yourself. This means we prefer to communicate with you directly, not through parents, other family, friends or co-workers. In return, we do the same, we will never call your guardians, or talk to other staff about your work performance.

  • How old do you have to be to work for Maritime Fun Group?

    We encourage applications from mature individuals 14 years and up, though some positions require specific age requirements.  In some cases, we have considered younger staff for part time positions if they show that they possess the necessary maturity and life skills.

  • How do you apply?

    All applications can be made online at www.maritimefun.com/jobs/

  • How long does the hiring process take?

    Once you have submitted your application, we may contact you for an interview. Interviews are usually conducted as group interviews. Once you are interviewed, we will contact you within one week to offer the position.

  • When and where do the schedules get posted?

    Schedules are posted on an online scheduling system called When I Work. They are posted every Tuesday for the following Sunday to Saturday. Occasional time off can be requested through When I Work at least two weeks in advance. Staff are responsible for their own schedule. E-mail will be the primary source of communication for posting schedules and for scheduling requests. It is their responsibility to check their e-mail at least every second day to receive notifications from the scheduling software (When I Work). Always call (not e-mail or text) if an unforeseen situation will make you miss a shift or late for a shift (i.e. illness). An e-mail may not be received in time for management to adjust the schedule in these circumstances and although texting can sometimes be useful, you cannot assume the member of management you are contacting is currently on shift, so it is not a suitable primary means of communication. If you are calling about a shift for that day you should do so with as much notice as possible by calling either the Maritime Fun Group Reception desk (902-963-3939 ext. 264).

  • How do I switch a shift?

    This must be done through When I Work. This feature is not to be used for emergencies or sick days. If you absolutely cannot make it to work because of external circumstances, always call Reception (902-963-3939 ext. 264). When a request is approved, it sends a message to all eligible employees and asks them if they want the shift you are trying to swap or drop. An approved request does not automatically remove the shift from your schedule. The shift is still your responsibility until another employee takes it. If your shift is not taken by another employee and you do not show up to work, your absence will be noted as unexcused. Swap/Drop Requests need to be submitted in advance. They will not be approved if submitted past 5:00pm, the day before your shift, or if submitted the day of your shift.

  • Can I work more shifts?

    Yes, please let us know what hours you are available, and we will schedule additional shifts.

  • What kind of benefits are there?

    Our staff enjoy a wide range of extra benefits, including a 50% discount on all food purchases while on shift, free admission for each staff member and a guest or family member once a week to many local attractions, relax with staff events and parties during the summer, participate as a group in charity events, receive rewards for a job well done such as movie passes, free meals, and other prizes and the End of Season Bonus Program.

  • Where should I go on my first day?

    Your supervisor will meet you at the entrance on your first shift with your uniform and assign you a location for the day and begin training.

  • It’s raining today, do I have to work?

    Usually, our attractions are open rain or shine. You will be telephoned if the park is opening late or is closed. If in doubt, call and ask. If weather is unfavorable, you must ensure you are reachable by phone. Ignoring your phone to keep your hours is unacceptable. If multiple attempts are made to call you without response you will likely be sent home from your shift upon arrival. You are expected to be at work unless notified otherwise.

     

    Employees are expected to be reachable by phone and by email. Please make every effort to check your email frequently, answer your phone, and update your contact information immediately should a change occur.

  • How are wages set?

    Wages start at minimum wage, with increases based on the requirements of a particular job, such as food safety, first aid and lifeguarding certifications, provincial legislation and ensuring that staff are fairly compensated.

  • How often are we paid?

    Pay-cheques are issued bi-weekly. Payroll schedules are posted in staff rooms. They will be available for pickup every second Thursday at 4:00 pm from the on-duty supervisor. Cheques will reflect hours worked as of the end of the Saturday prior to pay day. Staff will initial the pay-cheque pick-up sheet when they receive your cheque. End of season pay-cheques as well as T4s will be mailed.

  • What training is provided?

    New employees will be required to attend an orientation session in the spring. During this time, they will become familiar with general park policies and procedures. Employees that cannot attend this session will be required to undergo an alternate orientation prior to their first shift. In depth training at specific stations will take place when appropriate. An employee station assignment is based on several factors including:

     

    Insurance liability restrictions such as: age, possession of a driver’s license.

     

    • Worker’s Compensation restrictions

     

    • Responsibility

     

    • Friendliness

     

    • Ability to learn

     

    • Certifications such as lifeguarding, food safety, etc

     

    Ride/station trainings are done by members of management or senior employees who are deemed qualified for training by the shift manager. Length of time for a training varies from station to station. A training will always include shadowing and be followed up by a verbal secondary evaluation and time for questions. A new trainee will never be left alone at a station until the training is complete and the trainee and trainer are each satisfied with the results. Staff will also be periodically audited throughout the summer to ensure standards of training are maintained. Management does their best to rotate staff between stations and continually train employees on new rides/stations that interest them. If they have a specific question/concern about their training you can schedule a time with management where a discussion can be had about particular factors that may need to be addressed. An employee will never operate a ride or attraction until they have been trained by a qualified trainer.

  • How do I request time off?

    Occasional time off can be requested through When I Work at least two weeks in advance. Time off is a privilege. Weddings are a good excuse for time off, shopping trips are not. Although we do our best to accommodate your wishes, there are no guarantees and employees are required to report to their shifts as scheduled. Weekly reoccurring scheduling requests need to be given to the Human Resource Manager before they begin working. For example, if you cannot work past 6:00 p.m. on Tuesdays because of soccer games, this request must be e-mailed to the Human Resource Manager prior to the first schedule being posted. Please note that scheduling requests may impact the total number of possible shifts available. Unless an employee reports an absence in advance, or unless an absence is justified, every employee is expected to work his/her scheduled shift. Extended absence must be reported each day. Unjustified absences, or manufacturing excuses for time off/absences, will result in dismissal.

  • What do I do if I forgot to punch in for my shift?

    Contact Human Resources right away at 902-963-3939 ext 221.

  • Do we have to pay for uniforms?

    You will be issued a uniform when you begin. You will be asked to sign a contract when you receive the uniform, as well as when you return or exchange any piece of the uniform. Your signature is an acknowledgement of receipt of the articles listed, which will be used when you return the items. These uniforms belong to Maritime Fun Group and are on loan. Items not returned, or returned in poor condition, will be deducted from your final pay cheque, based on current replacement cost of the item. If you need to exchange sizes do so with the office, not co-workers.

  • How do we set up a car pool or use the City Beach Express bus?

    We encourage you to arrange a car pool with another staff member or two. Larger car pools might not be accommodated, as we have a limited number of positions available for each shift.

     

    The City Beach Express is a bus that runs from Charlottetown to Cavendish and back daily. You will need to book your seat on the bus in advance and let us know so we can schedule your shifts accordingly. Pick up and drop off locations, schedule and costs can be found here: www.citybeachexpress.com

     

    Contact our Human Resources Department at jobs@maritimefun.com to let us know if you are carpooling, or taking the bus, and we will do our best to accommodate.

  • What should they do if they are scheduled for today and have to call in sick?

    If they have to call in sick for a shift, please have them call the Maritime Fun Group main reception at 902-963-3939 and leave a message as soon as possible. Please do not call or text their supervisor, as their supervisor might not be on shift that day.

Notes

 

This is not an exclusive rental, the facility will be open to other guests.

 

Rounds of laser tag are 7 minutes long, plus a few minutes in the vesting room.

 

If there are other guests in, your rounds will not be consecutive.

 

You can play as many rounds of laser tag as you can in the time allotted, and each package includes a minimum number of laser tag rounds

 

 

You may continue to play past the time to get your minimum number of rounds in. In a situation where you reach the minimum number of rounds, you may continue to play rounds (on your turn) until the time is up.

 

If you have to leave before you play your rounds there are no refunds.